We are currently recruiting for a receptionist who has the ability to provide a high consistent service to all guests using the hotels facilities.
The successful candidate will be confident and welcoming, with excellent communication skills and personal presentation. You will be comfortable with standard PC packages. Knowledge of computerised reservations systems such as Opera would be beneficial however not essential.
Previous experience in a similar role within a full service hotel environment is essential or within a hospitality customer service environment would also be valuable.
Above all, you will be an excellent team player and be able to demonstrate a true passion for service excellence.
Your responsibilities & duties will include:
Dealing with reservations by phone, e-mail, letter, fax or face to face;
Checking guests in and out of the hotel, allocating rooms and handing out keys;
Preparing bills and taking payments;
Taking reservations for the Glasshouse Restaurant;
Taking and passing messages to guests and dealing with any special requests (i.e. booking flowers, champagne, printing directions), answering questions about the hotel and surrounding area;
Answering the telephone in an appropriate manor and transferring calls to the relevant departments;
Mail handling as well as printing and posting brochures, stationary update and printing menus for functions;
Ensuring the reception desk is kept tidy and well presented at all times;
Delivering great customer service, being a reliable team player and well presented at all times.
Due to the location of the property, valid drivers license and own transport is essential.
The position is full-time, 5 shifts over 7 days including evenings, weekends and bank holidays.
Salary: £16,016.00 – £17,076.80 /year depending on age.